If for some reason you are not happy with your purchase, you have 30 days to either:
All items (including bikes) must be unused and in original saleable condition with all packaging and labels.
Email your completed return and exchange form to returns@racycles.com.
Processing time:
We recommend pacing a new order immediately with the items you would like to exchange to. This ensures you will get your intended product without it going out of stock while your return is processed. You will receive a full refund for the original purchase when it is processed by our returns department.
If you believe you have received a faulty product, please email us at warranty@racycles.com within 7 days of receiving the item. R&A Cycles, serving as the middleman, reserves the right to determine whether a product is faulty based on a thorough quality inspection process.
Our team will carefully assess the reported issue to determine if it falls under warranty coverage. Please note that a detailed quality inspection will be conducted before a decision is made.
If the product is deemed faulty, customers may be required to return the item. Upon receipt and inspection of the returned item, we will either ship a replacement (subject to stock availability) or issue a refund/credit.
RA Cycles is not responsible for any shipping or labor charges not covered by the manufacturer in a warranty claim. Customers may be responsible for shipping costs associated with returning the item. Contact our team for further assistance and instructions.
Replacement items are subject to stock availability. In the event that a replacement is not immediately available, we will work with you to find a satisfactory solution.
RA Cycles has the right to charge a warranty processing fee for warranties of products not purchased at RA Cycles. The fee, if applicable, will be communicated to the customer before processing.
Refunds or credits will be issued based on the outlined criteria. Refunds may be processed in the original payment method, or store credit may be provided.
Please email us at returns@racycles.com or call at 718-222-6000, citing your order number and the items incorrectly sent.
Customers are responsible for the cost of return shipping should they select the wrong item or change their mind. R&A Cycles is responsible for the cost of return shipping if the item is faulty or if the wrong item has been sent.
We will exchange any product that doesn''t fit or the wrong size or color was selected. Return shipping is on the customer.
Making the exchange is no cost to the customer, the only out of pocket cost is the return shipment to us. In certain cases the customer is also liable for the return exchange.
No restock fee is applied if the item comes back for a credit.
We will pay the return shipment if an item was sent wrong. A call tag will be issued at no cost to the customer.
Please email cs@racycles.com for assistance.
Thank you for choosing RA Cycles. We are committed to ensuring your satisfaction and resolving any issues promptly.
Customer Service: CS@racycles.com
Orders: orders@racycles.com
Habla Espanol? spanish@racycles.com
Fala português? portuguese@racycles.com
Monday - Friday: 9:00am to 6:00pm Saturday: 10:00am to 6:30pm Sunday: Closed
Monday - Friday: 10:00am to 6:30pm Saturday: 10:00am to 6:00pm Sunday: 11:00am to 5:00pm
Tuesday - Saturday: 10:00am to 6:00pm Sunday - Monday: Closed